Shipping

DELIVERY ZONES

The geographical area of delivery for items from the Mimma’s World is as follows: UAE

Rest of The world: The customer can contact Mimma’s World Customer services to have more information on delivery conditions to a specific country in the world.

DELIVERY SERVICES

Products are delivered to the address indicated by the customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to Mimma’s World . The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer. Mimma’s World cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

 DISPATCHING TIMES

Orders placed online via the  site are dealt with each day from Sunday to Thursday, except public holiday. Mimma’s World does its utmost to treat and dispatch any order received before 11am the very same day, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 1 or 2 business days. As of reception of the dispatch confirmation email, the customer can take into account the transportation times mentioned below.

Mimma’s World informs its customers that these delivery times do not include Fridays, Saturdays and public holidays. In the case of an order which may comprise one or more products not immediately available and one or more products immediately available, Mimma’s World will dispatch the order as soon as of the whole of the products which comprise the order. If the customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order. An email is automatically sent to the customer at the time of dispatch of the products subject to the email address indicated in the inscription form not containing an error.

TRANSPORT TIMES

Transport times depend on the transporter chosen by Mimma’s World and the place of delivery.

Mimma’s World informs customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order.

Mimma’s World informs its customers that these delivery times do not include Fridays, Saturdays and public holidays.

DELIVERY TIMES

Delivery times may be considered to be the following:

  • If the products are available, the delivery period is equal to the dispatching time (dispatching times paragraph) plus transport time (transport times paragraph).
  • If the products are not immediately available, then delivery time equals dispatching time plus transport time plus times of delivery by Mimma’s World
  • If it happens that initial delivery times cannot be met, a new delivery time will then be communicated to the customer, according to the information available to Mimma’s World. In this case, an option for the cancellation of the order, with a refund or a credit, will be also made to the customer.

DELIVERY METHODS IN UAE

Standard delivery by courier service. (usual delivery time of 48h).

This method of delivery makes it possible for the customer to receive his parcel within 48 hours. Deliveries are carried out from Saturdays to Thursdays morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by courier service and is delivered upon being signed for at the delivery address indicated by the customer. In the event of absence It will be at the customer to reorganise the delivery with the courier service. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to Mimma’s World which reserves the right to refund the price of the products, with transport costs being at the charge of the customer.

PACKAGING

The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. It is requested from the customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.

GIFT WRAPPING

Mimma’s World offers its customers a gift-wrapping service.

RESPONSIBILITY OF THE CUSTOMER TO CHECK PARCELS UPON RECEPTION

Mimma’s World reminds customers that it is the responsibility of the customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as Mimma’s World company of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days. In the case where such elements are not noted on the delivery slip presented to the customer by the transporter, no complaint related to the state of the parcel can be accepted a posteriori by Mimma’s World.

DELAYS IN DELIVERY RELATED TO THE TRANSPORTER

In the case of a delay in delivery compared to the times announced by the transporters, the customer must contact by priority the transporter, to see whether the parcel is not about to be dispatched. If the need arises, the customer must contact Mimma’s World customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel. It can happen that parcels are mislaid by transporters. The times given by transporters require that the customer declares the loss in the 10 days following the reception of the dispatch notice sent by Mimma’s World. Under these conditions, Mimma’s World accepts the responsibility of contacting the transporter concerned.

If the parcel is found, it will be sent immediately to the residence of the customer. In the event that the parcel is not found, the customer will be able to ask that the same product be sent again (subject to availability), at Mimma’s World expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, Mimma’s World will refund the amount paid for the products concerned lost by the transporter.

DAMAGED PARCELS

The customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the customer and cannot be the subject of any dispute concerning its delivery. The customer must notify Mimma’s World by email so that Mimma’s World can take the necessary measures as quickly as possible.

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