RIGHT OF RETRACTION, RETURN AND EXCHANGE
Within the framework of the sale by correspondence (without the simultaneous physical presence of the parties), the customer has the right to a seven-day period to exert his right of retraction without having to pay penalties, except for the costs of returning the goods. This period begins as from the day of reception of the goods by the customer.
Should you need to exchange a product, kindly inform us about it in 24 hours. The new piece will be sent by courier or the customer can chose to pick it up from any of our pop ups.
Should you receive a damaged package or should something be wrong with your parcel, please notify us via email on firstname.lastname@example.org within 24 hours of delivery with photos of what you received. If we judge that we are responsible for a mistake, we will contact you with further details and provide you with a return/exchange option.
FOR CREATING A RETURN REQUEST
Either by going to the Mimma’s World site to the heading "Details on Purchases" in My Account: simply tick the product and the quantities to be returned, explain the reason for the return and validate by clicking on the "Create a Return". The demand for the return will then be studied and replied to by mail. Mimma’s World will then send a return authorization number to be marked on the parcel, as well as the address for returning the items. - Or by contacting the Mimma’s World customer Services, using the contact form, email or telephone, and they will indicate to the customer the methods to be followed.
Mimma’s World recommends the customer to return its products by courier service with registered delivery or insurance to the commercial value of the products, guaranteeing him, if necessary, the compensation for the products matching their real commercial value in the event of damage or loss of these goods. In all cases, the return is carried out at the customer's own risk. It will be up to the customer to preserve any proof of return. The charges for returning the goods ( by courier) will have to be borne by the customer.
The returned products must be intact, in a perfect state for resale, and in original packing. They cannot have been worn, used or to have suffered even minimum deterioration, and in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged. This right of retraction is exerted without penalty, except for the transport charges which remain at the cost of the customer. In the event of having exercised the right of retraction, the customer will receive a voucher for the sums paid which can be used against the next order. This voucher is valid for 2 months and is available online in the customer's account. The customer can also ask for the sums paid to be refunded directly. In the event of a demand for repayment, Mimma’s World will make all effort to refund the customer within 30 days.